The Tribe Experience - Terms and conditions

Supplier Details:


o Supplier company number: 14237076

o Supplier registered office: Suite 3 Shrieves Walk, Stratford Upon Avon, CV37 6GJ

o Email Address:

o Phone Number: +44 07445 666697


(the “Conditions”)


The following definitions and rules of interpretation apply in these Conditions.

1.1 Definitions:

'Business Day' a day other than a Saturday, Sunday or public holiday in [England], when banks in London are open for business.

'Charges' the charges payable by the Customer for the supply of the Services in accordance with clause 4.

'Contract' the contract between the Supplier and the Customer for the supply of Services in accordance with these terms and conditions.

'Controller, processor, data subject, personal data, personal data breach, processing and appropriate technical measures' as defined in the Data Protection Legislation.

'Customer' the person or who purchases Services from the Supplier; “you”.

'Data Protection Legislation' all applicable data protection and privacy legislation in force from time to time in any applicable jurisdiction, including the General Data Protection Regulation ((EU) 2016/679), any local implementation thereof and including in the UK the Data Protection Act 2018; the Privacy and Electronic Communications Directive (2002/58/EC) (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.

'Front Sheet' the front sheet to these Conditions setting out details of the Supplier.

‘Platform Provider’ means Easol Travel Limited.

'Intellectual Property Rights' patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get-up, goodwill and the right to sue for passing, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

'Services' the experiences, events, goods and services made available by the Supplier to the Customer on the Website or otherwise provided by the Supplier to the Customer.

'Supplier' the supplier of the Services, with our details set out in the Front Sheet; “we” or “us”.

‘Website’ means the Supplier’s ecommerce site which is hosted by the Platform Provider.

1.2 Interpretation:

1.2.1 A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.

1.2.2 Unless the context otherwise requires, any reference to European Union law that is directly applicable or directly effective in the UK at any time is a reference to it as it applies in England and Wales from time to time including as retained, amended, extended, re-enacted or otherwise given effect on or after 11pm on 31 January 2020.

1.2.3 Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.2.4 A reference to writing or written includes fax and email.


2.1 The booking constitutes an offer by the Customer to purchase Services in accordance with these Conditions.

2.2 These Conditions will apply to all bookings you make with us, including bookings under the Package Travel Regulations. Appendix 1 sets out additional terms that will apply only when you make a booking that is covered by the Package Travel Regulations.

2.3 The booking shall only be deemed to be accepted when the Supplier or any person authorised by the Supplier issues a confirmation of the booking (“Booking Confirmation”) at which point and on which date the Contract shall come into existence.

2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.5 Any quotation given by the Supplier shall not constitute an offer.

2.6 Our Website is run on the platform operated by the Platform Provider. The Platform Provider has no control over the products or services or any of the information or content on the Website. • Any booking or order for a product or service that you make on the Website is between you and Supplier. There is no contractual relationship between you and the Platform Provider in relation to the Website or any products or services on that site. If you have any questions, concerns, complaints, or wish to cancel your order or booking, you should contact the Supplier directly.

2.6.1 Nothing in this Contract shall affect the Customer's applicable statutory rights as a consumer.


3.1 The Customer shall:

3.1.1 Ensure that the terms of the booking, and any information it provides are complete and accurate;

3.1.2 Co-operate with the Supplier in all matters relating to the Services;

3.1.3 Provide the Supplier and/or the Platform Provider with such information as the Supplier and/or the Platform Provider may reasonably require in order to process the order and supply the Services, and ensure that such information is complete and accurate;

3.2 The following restrictions apply in respect of purchasing Services:

3.2.1 Bookings may only be made by individuals who are 18 years or over.

3.2.2 You may book on behalf of yourself or another. The Customer who makes the booking shall be responsible for all deposits and payments due.

3.2.3 Certain Services may only be suitable for certain types of individuals. Customer must carefully review the criteria and waivers for you and travellers in your group to agree to. Female travellers in an advanced stage of pregnancy on the date of departure may be required to present a doctor’s certificate evidencing their fitness for travel. Not all Services are suitable for individuals with reduced mobility. If you have any questions, please contact us to discuss whether the Services are suitable for you and your party before booking.

3.3 You must take responsibility for the safeguarding of your personal belongings while participating in the Services (from the point of departure to return, including all scheduled activities). No responsibility can be taken by Supplier for any loss or damage to you or a travelling party’s personal belongings.

3.4 Supplier accepts no liability for any incorrect information given by you whether in relation to you or others that you are booking on behalf of. Services may not be provided if incorrect information is given.

3.5 If the Supplier's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):

3.5.1 Without limiting or affecting any other right or remedy available to it, the Supplier shall have the right to suspend or terminate performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays the Supplier's performance of any of its obligations;

3.5.2 The Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier's failure or delay to perform any of its obligations as set out in this clause 3.5; and

3.5.3 The Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.


4.1 The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, before or after your booking. If there are increases in prices after your Booking Confirmation, you will be notified and given an opportunity to accept the new price or terminate the Contract without any liability for you or us (less any platform, transaction and processing fees that have been incurred).

4.2 Despite the Supplier’s best efforts, some of the Services listed on the Website may be incorrectly priced. The Supplier expressly reserves the right to correct any pricing errors on the Website and or pending reservations made under an incorrect price, even after Booking Confirmation. If the change is made after Booking Confirmation, the Supplier shall offer Customer the opportunity to keep the booking at the correct price or terminate the Contract without any liability for your or us (less any platform, transaction and processing fees that have been incurred). The Supplier is under no obligation to provide Services at an incorrect (lower) price, even after confirmation of the booking has been sent.

4.3 Your payment to us may be processed on our behalf by the Platform Provider or its appointed third party payment processing provider. The Platform Provider receives the monies you pay to it as a payment agent for the Supplier.

4.4 The balance of all monies due for bookings (less any deposit paid by you) must be received by us no later than the date set out on the relevant page for the Service on the Website or on the confirmation email and invoices issued by Supplier. In the event of your non-payment of the balance by the payment deadline, Supplier reserves the right to cancel the booking and charge cancellation fees.

4.5 If you are paying in a currency (the converted currency) which is different to the primary currency of the listing (the primary currency), any payment and instalments you make towards the booking will be converted based on the exchange rate at the time you make the payment (which may differ to the exchange rate at the time of your booking). For any currency conversions, Supplier (or our service providers) shall add its standard exchange rate fee from time to time in place, as amended from time to time. This shall be added on to the price being paid by you for the Service. Please note, the exchange rate may vary between payment of your instalments for the Service and accordingly the price for the Service may change as a result of the exchange rate fluctuations.

4.6 The Customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, etc.), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.

4.7 Unless expressly stated otherwise, prices do not include insurance, airline flights and services, excess baggage charges, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), excursions other than those stated in the itinerary, or the use of sports facilities, nor any more general costs that are not expressly included in the Booking Confirmation.

4.8 If any payment is not paid by the due date Supplier reserves the right to charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

4.9 If we become aware of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and you shall be liable for all the expenses arising from such cancellation, without prejudice to any other action that may be made against you.


5.1 Customer acknowledges and agrees that all copyright, trademarks and all other intellectual property rights in all the Supplier's literature and Website shall remain at all times vested in the Supplier. The Customer is permitted to use this material only as expressly authorised by the Supplier.

5.2 Customer acknowledges and agrees that the material and content contained within the Website is made available for personal non-commercial use only and the Customer may (if necessary to make a purchase on the website) download such material and content. Any other use of the material and content of the Website is strictly prohibited. The Customer agrees not to (and agrees not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


6.1 Please note that Supplier is not responsible for providing passport and visa requirements for your trip. Your specific passport and visa requirements, as well as any other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates. These should be provided to a Supplier where relevant. Any information supplied by Supplier on the Website or otherwise on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied.

6.2 The passport, visa and health requirements at the time of booking should be viewed on relevant government websites or by making your own enquiries. It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before you travel. We do no accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

6.3 You are encouraged to take out appropriate insurance which adequately covers the risks associated with the Services that you are participating in including the costs relating to assistance, including repatriation, in the event of accident, illness or death.


7.1 Requests by the Customer for cancelling or changing a trip must be submitted to the Supplier promptly. Subject to your statutory rights and your express rights under this agreement, any such requests are at the discretion of the Supplier.

7.2 If a cancellation is accepted by Supplier, Supplier can require a cancellation charge and to charge additional costs incurred as a result of the travel arrangements already made. If there are standard cancellation charges, these will be set out in our separate Cancellation Policy (if applicable for the Service). Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking. Please note that the cancellation of the Service may be subject to separate cancellation charges if there are additional costs that have been incurred.

7.3 If a refund is made to you the refund shall be made less any platform, transaction and processing fees that have been incurred.


8.1 If after making the booking a Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should contact the Supplier. Subject to your statutory rights, any such requests are at the discretion of the Supplier.

8.2 The Supplier has no legal obligation to make such changes but may, at its sole discretion and where feasible, try to accommodate the Customer’s request. Changes depend on availability and a fee may be imposed in the event of a change to a booking. Such fees can be substantial and such costs tend to increase the closer to the departure date that the change is made. For instance, certain elements of the Service (e.g. a flight) may incur a 100% charge.

8.3 Any amendments will be subject to our standard administration charge from time to time in place.


9.1 On rare occasions, the Supplier may have to cancel the Service and reserves the right to do so. If the Supplier has to do so, the Customer will be notified as soon as possible. The Supplier may (at its discretion) also offer an alternative Service if able to do so and inform the Customer of its impact on the price of the booking. If the alternative Service is of a lower quality or cost, the Customer may be entitled to a price reduction at the Supplier’s discretion. If the Supplier cannot offer an alternative, it may at its discretion provide a full refund of any payments made for the Service (less any platform, transaction and processing fees that have been incurred).

9.2 If a refund is made to you any reason, the refund shall be made less any platform, transaction and processing fees that have been incurred.


10.1 As elements of the Services are planned in advance (in some cases by many months), from time to time the Supplier may need to make a change to the Services. The Supplier reserves the right to do so at any time. Most changes are minor changes, however, occasionally the Supplier will have to notify Customers of a significant change which it is constrained to make to the main characteristics of the Services, or where it cannot fulfil any special requirements which it has accepted.

10.2 In the unlikely event that the Supplier has to make a significant change to the Services, the Customer will be informed as soon as reasonably possible. The Customer will then have the option to:

(a) accept the proposed change.

(b) reject the proposed change and terminate the Contract with a full refund (less any platform, transaction and processing fees that have been incurred); or

(c) reject the proposed change, terminate the Service and take an alternative one if offered. If the Customer decides to take an alternative Service, they will be informed of its impact on the price of the booking.

10.3 The Supplier may not give any of the above options in the event that a change to the purchased Service is not a significant change. Please note that a change of flight time of less than 120 minutes earlier than the departure time and less than 240 minutes later than the arrival time, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes.

11. Unavoidable and Extraordinary Circumstances

11.1 The Supplier shall have no liability to the Customer under this agreement if it is prevented from or delayed in performing its obligations under this Contract, or from carrying on its business or providing the Services as expected for any Unavoidable or Extraordinary Circumstance.

11.2 An “Unavoidable or Extraordinary Circumstance” shall mean any acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport or telecommunications network, Act of God, war, riot, civil commotion, malicious damage, threat of the spread of any illness or disease or any epidemic or pandemic, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Supplier or sub-contractors.

11.3 Customer is advised to ensure it has appropriate travel insurance in place that covers Unavoidable or Extraordinary Circumstances.


12.1 Nothing in this section shall exclude or limit our liability where it is not possible to do so under applicable law. Your statutory rights as a consumer remain unaffected.

12.2 Except as set out in the Contract the Supplier accepts no liability for any claims, losses, expenses, damages or liability for the Services, except in cases of our fraud or involving death, injury or illness where the Supplier has caused such damage with negligence.

12.3 If you have any complaint or claim, you must raise this with us in writing within 30 days of the end of your trip. The limitation period begins on the day on which the trip should end, based on the Contract.


13.1 Without affecting any other right or remedy available to it, the Supplier may suspend or terminate the Customer’s use of the Website at any time without any liability to the Customer.


14.1 Pack Travel Regulations and Linked Travel Arrangements:

14.1.1 If the Service constitutes a Package Holiday under the terms of The Package Travel and Linked Travel Arrangements Regulations 2018 (the “Package Travel Regulations”), the additional terms applicable to Package Holidays set out Appendix 1 shall apply to our Contract.

14.1.2 If the Service constitutes a Linked Travel Arrangement under the terms of the Package Travel Regulations, the additional terms applicable to Linked Travel Arrangements and set out Appendix 1 shall apply to our Contract.

14.1.3 Appendix 1 shall not apply to any Services that are not covered by the Package Travel Regulations.

14.1.4 If and to the extent that there is any conflict or inconsistency between these terms and the terms set out in Appendix 1 in relation to any Services that constitute a Package Holiday, the terms set out in Appendix 1 shall prevail.

14.2 Assignment and other dealings. Supplier may transfer its rights and/or obligations under any Contract to another organisation.

14.3 Variation. Supplier may amend these terms from time to time. Every time you wish to use the Website, please check these terms to ensure you understand the terms that apply at that time.

14.4 Waiver. If Supplier does not insist immediately that you do anything you are required to do under these terms, or if Supplier delays in taking steps against you in respect of your breaking this contract, this does not mean that you do not have to do those things and it will not prevent Supplier taking steps against you at a later date. For example, if you miss a payment and Supplier does not chase you and/or we continue to provide the Services, we can still require you to make the payment at a later date.

14.5 Validity. If a court finds any part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of the terms are unlawful, the remaining paragraphs will remain in full force and effect.

14.6 Governing law. These terms are governed by the laws of England and Wales and the English courts shall have exclusive jurisdiction.

Ver: May 2020

Appendix 1: Package Travel Regulations


1.1 A Package Holiday is as defined in The Package Travel and Linked Travel Arrangements Regulations 2018 (the “Package Travel Regulations”). In general terms, a Package Holiday exists when a Customer makes a single booking which includes a combination of at least two of the following travel services: (a) air transport; (b) accommodation; (c) car hire; and (d) certain destination services/an experience.

1.2 To the extent that a Package Holiday exists, the additional terms set out in this Appendix 1 shall apply.

1.3 Supplier has protection in place to refund your payments for Services not performed because of Supplier’s insolvency. Please see the Front Sheet for details.

1.4 Standard information we are required to provide is set out in the Schedule to this Appendix.


a) When you make your booking you will be provided with information from the Supplier on the travel destination, the itinerary and periods of stay, with dates and, where accommodation is included, the number of nights included. The location, main features (including any visits or excursions) and, where applicable, tourist category of the accommodation under the rules of the country of destination will also be included.

b) Where the exact time of departure and return is not determined at the time of booking, the Supplier will give an approximate time of departure and return.

c) Meals will not be provided as party of a Package Holiday unless otherwise specified on the Booking Confirmation in relation to the Services you have booked.

d) Only the Services which you are informed about on the Website and in your Booking Confirmation are included in the price of the Package Holiday.

e) All Services will be provided in English unless otherwise specified.

f) The Supplier’s contact details are set out on the Front Sheet and may be updated from time to time.

g) When you book you will be given the total price of the Package Holiday inclusive of taxes and, where applicable, of all additional fees, charges and other costs. If those costs cannot reasonably be calculated in advance of the time of booking, an indication will be given of the type of additional costs which may have to be paid by you.

h) If there is a minimum number of persons required for the Package Holiday, the Supplier may cancel the booking if you have not satisfied this requirement.

i) Supplier provides general information on passport and visa requirements on the Website where relevant.


a) The original traveller shall give Supplier notice of the transfer, in writing to the email address in the Front Sheet, at least 7 (seven) days before the Package Holiday starts;

b) Supplier shall inform the Customer of any additional fees, charges or other costs arising from the transfer of the package travel contract and providing details of those costs (which will relate to the cost of making the transfer); and

c) the original and new travellers must agree to be jointly and severally liable for the transfer costs and the new travellers must agree to the terms of the Contract.


1.8 a) Supplier may change the price of a Package Holiday more than 20 days prior to the Package Holiday taking place, if:

(i) the Supplier has stated that such increases may be made prior to the booking being made; or

(ii) the price increases are due to increases in the cost of fuel or other power sources; taxes or fees, such as tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or exchange rates. Supplier shall provide information on how the price revision will be calculated.

b) Supplier shall not make any changes to other terms of a Package Holiday prior to the start of the trip, unless Supplier has stated that it can make changes to the Package Holiday or the changes are insignificant. Supplier will clearly communicate any changes made to you.

1.9 If before the start of the Package Holiday one of the following occur; circumstances beyond the control of the organiser requiring significant alterations to be made to any of the main characteristics of the Services which make up the Package Holiday; Supplier cannot fulfil the special requirement of a traveller; Supplier proposes to increase the price of the Package Holiday by more than 8%, Supplier shall:

a) Inform you;

b) Give you a reasonable period within which you must inform Supplier of your decision of whether to accept the proposed changes or terminate the contract for the Package Holiday without paying a termination fee, as well as the consequences if you do not respond within that period;

c) Offer a substitute package, of an equivalent or higher quality, if possible, offered to you and its price.

d) If you decide to terminate the contract pursuant to paragraph b) above and you not accept a substitute package, Supplier shall refund you within 14 days and you may be able to receive compensation or damages. If you do not confirm within the period specified whether you wish to accept the proposed change or terminate the contract the organiser will notify you a second time. If you fail to respond again then Supplier may terminate the contract and refund all payments made by you within 14 days.


a) You may terminate the Contract for a Package Holiday at any time before the start of the package in return for payment of an appropriate termination fee.

b) In the event of an Unavoidable or Extraordinary Circumstances occurring at the place of destination of the Package Holiday or its immediate vicinity, which significantly affect the performance of the Package Holiday, you may cancel the Package Holiday before it commences for a refund. In such circumstances, Supplier not pay any other compensation or damages to you.

c) If a refund is made to you in accordance with these Terms for any reason, the refund shall be made less any platform, transaction and processing fees that have been incurred.

d) Supplier may terminate a Package Holiday where:

(i) the number of persons enrolled for the Package Holiday is smaller than the minimum number needed to run the Package Holiday. If this is the case Supplier shall notify you of the termination of the contract within a period specified at the time of booking and in any event within: (x) 20 days before the start of the Package Holiday, in the case of trips lasting more than six days; (y) seven days before the start of the Package Holiday, in the case of trips lasting between two and six days; and (z) 48 hours before the start of the Package Holiday, in the case of trips lasting less than two days,

(ii) Supplier is prevented from performing the contract because of unavoidable and extraordinary circumstances. If this is the case Supplier shall notify you of the termination Package Holiday without undue delay before the start of the Package Holiday. In such circumstances, Supplier will provide you with a full refund of any payment made for the Package Holiday. You will not receive any other compensation.

e) Any refund payable by Supplier will be paid within 14 days of the Package Holiday being cancelled.


a) If you require assistance during your Package Holiday please contact us. If you have intentionally or negligently caused the need for assistance you may be required to pay Supplier a fee in relation to its assistance.

b) Supplier shall not be liable for the acts, omission or negligence of any third party, unless set out otherwise in the Contract or under any applicable law.


2.1 Services that you book from the Website may be a linked travel arrangement. A linked travel arrangement, under the Package Travel Regulations means at least two different types of travel service purchased for the purpose of the same trip or holiday, not constituting a package, resulting in the conclusion of separate contracts with the individual service providers, if a trader facilitates — (x) on the occasion of a single visit to, or contact with, a trader’s point of sale, the separate selection and separate payment of each travel service by travellers; or (y) in a targeted manner, the procurement of at least one additional travel service from another trader where a contract with such other trader is concluded at the latest 24 hours after the confirmation of the booking of the first travel service (“Linked Travel Arrangement”).

2.2 If you book and pay for any additional travel services from Supplier during the same visit to the Website, the travel services will become part of a Linked Travel Arrangement.

2.3 Supplier has protection in place to refund your payments for Services not performed because of Supplier’s insolvency. Please see the Front Sheet for details.

2.4 Standard information we are required to provide is set out in the Schedule to this Appendix.


This important information is given pursuant to the Package Travel and Linked Travel Arrangements Regulations 2018.

Travellers will receive all essential information about the package before concluding the package travel contract.There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.Travellers are also entitled to a price reduction, or compensation for damages, or both where the travel services are not performed or are improperly performed.The organiser shall use its reasonable efforts to provide assistance if the traveller is in difficulty.If the organiser or, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Details of our insolvency protection is set out in the Front Sheet. Unless specified otherwise we act as both the retailer and organiser of the Services sold on the Website.Ver: May 2020